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Loxahatchee Electronics Corporation Policies and Procedures for Petroleum Industries (January 2016)

Introduction: The purpose of this document is to assist in understanding Loxahatchee Electronics Corporation policies and procedures for the Defender_One security System. Revisions to this Document will be issued as required.

Distribution Method: Loxahatchee Electronics Corporation uses a variety of distribution methods to our customers needs and resources. They are designed to maximize efficiency, reduce errors and streamline shipping. Installation and Start-Up: Installation and start-up will be coordinated between the distributor and the purchaser. Cost of installation and start-up will be the responsibility of the purchaser. Service and installation must be done by an authorized Loxahatchee Electronics Security Service provider, failure to do so will result in all warranties being voided. Support: Normal support hours are: 8:00 am. to 4:30 pm. Eastern time, Monday through Friday excluding Holidays. (561)-784-9600

Labor: No labor warranty is expressed or implied.

Material Return Procedures: All material being returned under warranty to Loxahatchee Electronics Corporation must have a Return Authorization Number supplied by Loxahatchee Electronics Corporation.

Shipping Costs: Loxahatchee Electronics Corporation will pay the cost of shipping replacement parts to the Re seller for all parts covered under warranty via ground transportation. The Re seller will pay the cost of shipping the warranted parts to Loxahatchee Electronics Corporation Shipping Damages: Any shipment contents damaged during transit should be reported to the carrier. It will be the responsibility of the re seller to report damage and submit required paperwork.

Warranty Period: Loxahatchee Electronics Corporation warrants the Defender_One security controller p/n WS-1001-1 against defects in materials and workmanship under normal use for a period of ONE(1) YEAR from the date of factory invoice purchase. Loxahatchee Electronics Corporation warrants the remaining Defender_One components against defects in materials and workmanship under normal use for a period of Ninety(90) DAYS from the date of factory invoice purchase. If a hardware defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law, Loxahatchee Electronics Corporation will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Loxahatchee Electronics Corporation may request that you replace defective parts with new or refurbished user-installable parts that Loxahatchee Electronics Corporation provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Loxahatchee Electronics Corporation, assumes the remaining warranty of the original part. Parts provided by Loxahatchee Electronics Corporation in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a warranty product is given, the product for which the warranty was issued must be returned to Loxahatchee Electronics Corporation and becomes Loxahatchee Electronics Corporation’s property.

Warranty Exclusions A. Warranties do not include intentional damage, damage caused by abuse of equipment, equipment that has been modified (except with prior written approval from Loxahatchee Electronics Corporation), equipment that has been subjected to physical or electrical stress, Equipment that has not been set up properly, and equipment that has been used in a manner other than its intended use. B. Warranties do not include damage caused by Acts of God or by changes in operating conditions including electrical power and telephone lines. C. Warranties do not include damage to equipment caused by the use of devices, peripherals, or software not recommended or supplied by Loxahatchee Electronics Corporation. D. Warranties are void if equipment is opened or disassembled and/or if repair work is done by persons other than those authorized by Loxahatchee Electronics Corporation.

Disclaimers E. Loxahatchee Electronics Corporation will not be responsible for any lost profits or for claims or demands against the purchaser by third parties caused by the malfunctioning and/or loss of use of equipment or software.


*Product Brochure
* Executive Summary
* Introduction
* Re seller-Partner Program
* About Us

* Policies
* Concerns in a Retail Fuel Environment
* Kit Part Numbers
* Technical Documents


Call 800-224-6249 or E-mail Sales

Loxahatchee Electronics
- 5401 North Haverhill Road
Unit 120
- West Palm Beach
 Florida 33407
- E-mail

Copyright © 2016 Loxahatchee Electronics Corporation, All Rights Reserved

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